Shipping to the European Union is temporarily on hold while we comply with new EU regulations.

We expect to have this resolved by mid to late April for popular products and new releases.

For international orders, additional fees such as customs, duties, VAT or other taxes may be imposed by your local government customs agency. In some cases shipping carriers also charge brokerage fees to clear items.

These charges are not collected by us, and you are responsible for paying them promptly to ensure successful delivery. We have no control over these fees, how they are communicated, collected, or the package clearance process. Please ensure you contact your local customs authority to settle any applicable fees; failure to do so may result in your order not being delivered.

Yes, Canadian orders may have extra customs duties, taxes, and brokerage fees. In some cases, self-clearance may reduce these fees.

Most items are processed and shipped within 2–3 business days, though some may take 3–5 days. Peak periods may extend processing times.

Your order may be split into multiple shipments as required. These packages will ship separately.

Made to order items have an extended shipping timeframe as noted on thier product page.

Pre-orders ship once available and in stock. The shipping date noted on the pre-ordered product page as an estimate only and delivery dates may vary. We will keep you updated should there be a significant delay.

Most ship from our US warehouses, with some products also dispatching from international fulfillment centers based on your location.

The following items generally ship only from our US warehouses:

• Handmade mugs
• [Innkeeper]'s Collection items
• Faded Drop Shoulder Tee
• Erin's Frying Pan and other items such as pan handle and pan stand.
• Keychains
• Stickers (other than sticker sheets)
• No Killing Goblins Sweatshirt
• TWI Sucks T-shirt
• All patch items

The following items generally ship from both the US and the EU (and for some items from Canada, Japan, Australia and Mexico) depending on the customers location:

• Posters
• Non-handmade mugs
• Most other apparel products
• Sticker sheets
• Pillow cases

Depending on stock, warehouse congestion, or other factors, your order might be dispatched from a different fulfillment center than the one closest to you. No additional cost will be charged for shipping, however customs and fees may apply.

The following items generally only ship from the EU:

• Aprons

Once shipped, tracking details will be emailed to you. You can also view shipment information by logging into your account here.

Your order may ship in multiple packages with separate tracking numbers. You'll receive shipping details for each package.

For Erin's Frying Pan products (including the pan, pan handle and stand): tracking numbers are not available when shipped. Please contact us for delivery updates, noting that production times for these items are longer then usual as described on the product page.

If your package is marked as delivered but you haven't received it, start by confirming that your shipping address is correct on your order page here or on any tracking email.

Please wait a few days to see if the package turns up. Packages are incorrectly marked as delivered incorrectly when they are handed over to a local post office. They generally arrive within a few days.

You can also check around your property for any secure drop-off spots where the package might have been left, as well as with anyone who lives at the same address, neighbors, building reception, or mailing room.

Contact your post office or shipping carrier to request proof of delivery and check around your property for any secure drop-off spots where the package might have been left.

If you're still unable to locate your package after this time, please get in touch with us for further assistance.